Hazel ("we", "us", "our") is a software-as-a-service (SaaS) application operated by Pervin Yusifli, based in Azerbaijan. By creating an account or using Hazel, you agree to these Terms.
Hazel is scheduling and lead-management software: it answers inbound calls with AI, books appointments, and captures leads on your behalf. Phone connectivity is provided by our infrastructure partner (Twilio); Hazel is a software subscription and does not sell phone numbers, calling minutes, SIM cards or telephony service. We don't guarantee a specific outcome or that every call is handled perfectly.
You are responsible for disclosing call recording where legally required, for the accuracy of your configuration, and for lawful use of the service.
Paid plans (Solo $79, Pro $149, Team $299 per month, plus per-call overage where noted) are billed monthly in advance and renew automatically until you cancel. You can cancel anytime from your account; service continues until the end of the current billing period and you are not charged again.
Payments are processed securely by our authorized payment provider, which may act as the merchant of record and appear on your card statement.
Our Refund Policy explains how refunds work — in short, contact us within 14 days of a charge for a full refund.
The service is provided “as is”. To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the three months before the claim.
We may update these Terms; continued use of Hazel means you accept the changes.
Questions: support@hazel-assistant.com.